Return & Refund Policy

At Livaza Furnish, customer satisfaction is very important to us. If you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

We accept returns within 7 days from the date the item is delivered.

To be eligible for a return:

  • Item must be unused and in original condition

  • Item must be returned in original packaging

  • Proof of purchase is required

Returns requested after the 7 day period may not be accepted.

Exchange Policy

Customers may request an exchange within 10 days from the date of delivery for:

  • Defective items

  • Damaged items

  • Incorrect items received

Once approved, we will process the exchange accordingly.

How to Request a Return or Exchange

To initiate a return or exchange, please contact us at:

Please provide:

  1. Order number

  2. Reason for return or exchange

  3. Photos (if damaged, defective, or incorrect)

Our support team will provide further instructions.

Refund Processing Time

Once your returned item is received and inspected, we will notify you of the approval status.
If approved, refunds are issued to the original method of payment within 5–10 business days.

Processing time may vary depending on your bank or payment provider.

Non-Returnable Conditions

Returns may be declined if:

  • Item is used, damaged, or altered by the customer

  • Item is returned without original packaging

  • Return request is outside of the allowed time frame

Return Shipping Costs

Return shipping costs may be the responsibility of the customer unless:

  • The item arrived damaged

  • The wrong item was delivered

  • The product has a manufacturing defect

If you need assistance, please contact us anytime at contact@livaza.store. We are happy to help.